Is the ticket panel premium?

Yes. The ticket system (/ticket panel, /ticket stats, /ticket close) requires premium.

Can players open unlimited tickets?

No - one open ticket per user. Closed tickets auto-delete after 30 minutes if staff don't delete them first.

Players click the button but can’t open a ticket — why?

Usually no categories are configured, the target Discord category was deleted, or the player lacks a required role for that category. Re-check in /ticket panel.

Do I get transcripts?

Yes. On delete, Helios builds a text transcript from the channel and posts it to your transcript channel; it can also DM the opener if DM on Close is enabled.

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Rust Console Feature Page

Rust Console Ticket Bot and Support Panel

Helios gives Rust Console Edition server owners a Discord support ticket panel so players can open private tickets and staff can respond in dedicated channels. Set ticket categories, mod roles, and transcript routing once, then run player support from one place across PlayStation and Xbox communities.

The ticket system keeps support organized: one open ticket per user, private channels under the category you choose, close confirmation, and saved transcripts so nothing gets lost.

Setup Guide Start Setup

Configure categories and mod roles first, then test the panel with a non-admin account before you announce it to players.

Quick take

A public Create a Ticket button in Discord: players pick a category and Helios opens a private channel for them and your staff roles — with transcripts, DM-on-close, one open ticket per user, auto-delete after close, and a full stats panel. Premium.

What the ticket panel includes

Public ticket creation panel posted in a channel you choose.
Ticket categories with descriptions and optional required roles.
Private ticket channels created under a Discord category you select.
Ticket mod roles that can view and respond, plus transcript channel routing.
One open ticket per user, close confirmation, manual delete, and auto-delete after 30 minutes.

What you get

Ticket categories — each with a description, display position, optional required roles, and a target Discord category.
Mod roles — the staff roles that can see and answer tickets.
Transcripts — deleted tickets post a text transcript to your chosen channel; optional DM to the opener on close.
Guardrails — one open ticket per user, close confirmation, and automatic delete 30 minutes after close.
Stats — /ticket stats shows totals, open/closed counts, top creators, ticket types, resolution rate, and average resolution time.

Setup

Run /ticket panel and click Create to add a ticket category.
Add your staff roles under Mod Roles.
Click Create Ticket Channel and choose the public channel for the panel.
Optional: set a Transcripts channel and toggle DM on Close.
Test with a non-admin account before announcing it.

Commands

/ticket panel
/ticket stats
/ticket close
/ticket add-person   (up to 3 users)

Related setup docs and cluster pages

Frequently asked questions

Is the ticket panel premium?: Yes. The ticket system (/ticket panel, /ticket stats, /ticket close) requires premium.
Can players open unlimited tickets?: No — one open ticket per user. Closed tickets auto-delete after 30 minutes if staff don’t delete them first.
Players click the button but can’t open a ticket — why?: Usually no categories are configured, the target Discord category was deleted, or the player lacks a required role for that category. Re-check in /ticket panel.
Do I get transcripts?: Yes. On delete, Helios builds a text transcript from the channel and posts it to your transcript channel; it can also DM the opener if DM on Close is enabled.

Ready to run Rust Console support through a clean ticket panel?

Set categories and mod roles first, route transcripts to staff, then test the full flow with a non-admin account before you announce it.

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